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Privacy Policy

GENERAL STATEMENT OF POLICY

Mulu respects personal data and are committed to full implementation and compliance with the data protection principles and all relevant provisions of the Malaysian privacy ordiances. In doing so, we will ensure that staff involving handling personal data comply with the strictest standards of security and confidentially.

USES OF PERSONAL DATA WE COLLECT

All personal and information collected from you will be used solely for the purpose of processing your purchase orders.

Mulu receives and stores information give on our Web site, such as, the sender contact, recipient address and your shopping history. You can choose not to register as member to reveal your history to us but then you might not be able to take advantage of many of our benefits. The information collected from the membership registration form will only be used for compiling aggregate statistics to improving our stores, as well as communicating with you.

STATEMENT OF POSSIBLE TRANSFEREES

Please know that Mulu is not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist.

Mulu will only divulge personal information only if required by law or with your prior consent. However, data may also be used in aggregate form for internal research and statistical purposes only and in such circumstances individual data will not be divulged. In other words, personal and order information collected from the ordering process and/or membership registration will not be disclosed to third party.

If you opt to pay via credit card, the credit card information will be passed to the credit card gateway directly. If you pay via Paypal, then only a alphanumerical order number will be associated with your order.

STATEMENT OF RIGHT OF ACCESS AND CORRECTION

Under the Malaysia Data (Privacy) Ordinance, individuals have the right to request access to and correction of their personal data. Should you wish to access or correct your personal information held by us, please contact our support anytime.

DATA PROTECTION ISSUES / ENQUIRIES

If you wish to access or correct your personal data held by Mulu, please contact Mulu anytime, addressed your request to our Data Protect Officer.

HOW SECURE IS INFORMATION ABOUT ME?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Your order information and history are stored in an encrypted form in Mulu secure database.

Also, we do not reveal your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to PayPal and its subsidiary payment service during order processing. But we do not keep copy of your credit information.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Mulu iOS app and website infrastructure is secured with SSL on all user information transport. All SSL connections are conformed to TLS 1.0., encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.

All server backend handling the iOS app is firewalled and constantly patched to the latest version to minimize the chances of unauthorized data hacking and leakage.

Collection of Computer Data

When you visit Mulu, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  1. Your computer's IP address
  2. Browser type   
  3. Webpage you were visiting before you came to our site   
  4. The pages with in Mulu you visit   
  5. The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

As part of the above, Mulu may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Mulu also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Mulu ads on sites across the Internet. Mulu and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to Mulu, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Mulu.

CHANGES TO THIS STATEMENT

The Mulu Data Privacy Policy Statement may be updated from time to time so please check this statement periodically. In case of inconsistency between the English and Chinese version, the English version shall prevail.

Last revised on June 11, 2019